We directly procure and source products with our staff based in the home countries of brands, mainly in the United States. Through direct sourcing, we aim to swiftly offer the latest and trendiest products to our customers.

The products we handle are either directly sourced by our in-house buyers from overseas brand boutiques or purchased from major trading companies and trusted suppliers. There is absolutely no risk of counterfeit products, so please feel free to enjoy your shopping with peace of mind.

Furthermore, to provide even more reassurance to all our customers, Cheers Japan, the operating company, is registered as a member of the Japan Association for the Advancement of Criticism and Detection of Counterfeit Products (AACD). AACD is an association dedicated to preventing the circulation of counterfeit and fraudulent goods

We conduct inspections upon arrival, but occasionally, there may be damages incurred during transportation or signs of dirt and scratches from the manufacturing process at the factory. Such items are categorized as ‘[Slightly Imperfect]’ and sold as such. To deliver the best products to our customers, we perform inspections with precision and accuracy.

“The inspected products are delivered to the warehouse, where we thoroughly manage the quality until they are delivered to the customer. We take special care in storing the items, making sure they are carefully placed to prevent deformation or scratches.

We strive to provide clear and appealing photographs based on the actual product, allowing customers to identify specific areas they want to inspect. Our goal is to offer images that are both informative and visually enticing, closely representing the actual item.

With the goal of ensuring a smooth and enjoyable shopping experience, we focus on clearly stating the information our customers seek and creating thoughtful pages. Additionally, we regularly update our pages based on customer feedback, aiming to consistently provide clear and user-friendly content.

We accept customer orders 24/7 on all platforms and in our main store. We facilitate information sharing among our staff to respond to your requests and confirm order details promptly. We strive daily to ensure customer satisfaction through continuous efforts.

We perform all picking tasks manually by our staff. For some eligible items, we offer our gift-wrapping service upon the customer’s request. We also process shipments on weekends and holidays (excluding New Year’s Day and designated store holidays) to ensure swift delivery to our customers.

We partner with Sagawa Express and Yamato Transport to deliver your orders. We collaborate closely with these delivery companies to ensure the safe and careful transport of your precious items. With our dedication, our staff provides the prompt delivery of your valued products to your doorstep, aiming to maintain the same commitment for future visits.